Accessibility Statement for Waste Disposal Croydon

Waste Disposal Croydon is committed to providing an accessible and inclusive online experience for all users, including disabled people, older users and those using assistive technologies. This Accessibility Statement explains how we work to make our waste disposal information and services in the Croydon area easier to use, what standards we aim to meet and how you can contact us if you need any support.

Our commitment to accessibility

We aim to make the Waste Disposal Croydon website as accessible as possible for residents, businesses and visitors who want information about waste collection, recycling and responsible disposal in the Croydon area. We are working towards compliance with the Web Content Accessibility Guidelines WCAG 2.1 level AA. These guidelines set out how to make digital content more usable for everyone, including people with visual, hearing, cognitive, motor or speech impairments.

Our goal is that you should be able to find information about waste disposal in Croydon, book services and contact us without facing digital barriers. We regularly review the site and update content and features to improve accessibility over time.

Screen reader support

The Waste Disposal Croydon website is designed to work with modern screen readers used on desktop, laptop, tablet and mobile devices. We aim to provide clear headings, structured content and meaningful text labels so that users of screen readers can navigate and understand our pages about waste disposal, recycling and rubbish collection in Croydon.

We try to ensure that informative images include alternative text so that important information is not lost to users who cannot see images. Where images are purely decorative, we aim to make sure they do not add unnecessary noise for screen reader users. We also work to keep link text descriptive so that users can identify where a link will take them without relying on visual context.

Keyboard navigation

The site is designed so that you can navigate using only a keyboard, without the need for a mouse or touch screen. This is particularly important for users with mobility impairments and for some screen reader users.

You should be able to move through menus, forms and interactive elements using common keyboard commands such as the Tab, Shift plus Tab, Enter and arrow keys. We aim to provide a visible focus indicator so you can clearly see which element is currently selected when you move around the pages about waste collection schedules, bulky waste disposal and other Croydon waste services.

Compatibility and supported technologies

The Waste Disposal Croydon website is designed to work with the latest versions of commonly used web browsers and operating systems. We recommend keeping your browser, device and assistive technologies up to date for the best experience. The site should remain functional when users adjust font size, zoom level or contrast settings through their browser or operating system preferences.

We aim to avoid content that flashes or moves in a way that could cause problems for users with photosensitive conditions. Where time limits or dynamic content are required for service reasons, we aim to provide options to pause, stop or extend them where reasonably possible.

Ongoing improvements and known issues

We recognise that accessibility is an ongoing process, not a one-off task. Some parts of our waste disposal service information for Croydon may not yet fully meet WCAG 2.1 AA guidelines. When we identify an issue, we prioritise fixes based on user impact, starting with the pages and services that are most important for booking waste collections or finding recycling information.

When we introduce new features or update our content, we include accessibility checks as part of our process. We welcome feedback that helps us identify and address any remaining barriers.

Contact for accessibility requests

If you experience any difficulty accessing information on the Waste Disposal Croydon website, or if you need information about waste disposal services in a different format, you can contact our team. We can provide information in alternative formats such as large print or plain text where reasonably possible, and we will work with you to find a suitable solution.

To make an accessibility request or to report an accessibility problem, please include details of the page or service you were trying to use, the type of assistive technology or device you were using and a brief description of the issue. This helps us understand the problem and work towards a solution that improves access for all users in the Croydon area.